Return & Refund policy

Return and Refund Policy – Patangg

At Patangg, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy. Please read the details below to understand how to return items and request a refund.

1. Return Eligibility: You can return items purchased from Patangg within 30 days from the date of delivery, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • The item is not marked as final sale, clearance, or non-returnable (please refer to the product page for specific exclusions).
  • The return is initiated within 30 days of the delivery date.

2. How to Return an Item: To initiate a return:

  • Contact our customer service team at [navreetmilton3@gmail.com] with your order number and the item(s) you wish to return.
  • Our team will provide you with a return authorization and instructions for the return process.
  • Please ensure the item is securely packed to prevent damage during return shipping.

3. Return Shipping Costs:

  • For returns due to defective or incorrect items, Patangg will cover the return shipping costs.
  • If you are returning an item for any other reason (e.g., change of mind, wrong size), you will be responsible for the return shipping fees.

4. Refund Process: Once we receive your returned item and confirm that it meets the return conditions:

  • We will process your refund to the original payment method used for the purchase.
  • Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.

5. Exchanges: We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original product and place a new order for the desired item.

6. Non-Returnable Items: The following items are non-returnable:

  • Final sale items
  • Gift cards
  • Opened or used personal care products

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a return or exchange, and cover all associated shipping costs.

8. Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled, but you can return the item once it arrives.

9. Questions or Concerns: If you have any questions regarding our return and refund policy, or need assistance with a return, please reach out to our customer service team at:

10. Changes to This Policy: Patangg reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated date.

This policy provides clarity on returns and refunds, ensuring a smooth process for you and your customers. Let me know if you need any adjustments!